Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. These are additional to the standard shipping time.

Please be mindful that we are at the mercy of our carriers which sometimes experience delays completely out of our control. Whilst we strive to ensure your order is shipped and delivered in a timely manner, we can't guarantee its delivery date accuracy.

Domestic Shipping Rates and Estimates

We offer $10.95 flat rate shipping Australia wide (Standard Shipping)

We offer Express shipping Australia wide - see rates in table below

We offer FREE standard shipping for all orders over $100.00

Shipping option	Estimated delivery time	Price
Standard Shipping	2 to 8 business days	$10.95
Express Shipping	Approx. 1 to 4 business days*	$22.95
Standard Shipping (NZ)	6 to 24 business days	$25.00 (NZD)

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@fidgetandco.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@fidgetandco.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@fidgetandco.com.au.